Frequently asked questions

Mel brings a wealth of experience gained with over 10 years as a corporate executive assistant, working with high profile global companies. Mel is equipped to not only manage routine administrative tasks, but can support as a trusted business partner to bring to life strategic initiatives, helping you transform and level up your business.
Absolutely! I work exclusively online, so I can service clients wherever they are located.
My home is in Australia, but right now I’m based in the stunning Rocky Mountains in Alberta, Canada! Rest assured despite time differences, client deadlines remain the highest priority.

This depends on the package you choose. For virtual assistance and OBM packages, you'll be billed on a monthly cycle. For bespoke or one-off projects, you'll be billed 50% upfront, and 50% on completion.
I operate over a number of platforms to best suit individual client needs. Whether it's WhatsApp, Zoom, Google Meet or Teams, I've got you covered!
I aim to have a contract with clients within 24-48 hours of a discovery call if you would like to proceed. From there, I can get to work right away!